How to Handle Refund Requests or Order Cancellations on OrientDig
At OrientDig, we understand that sometimes orders don't work out as planned. Whether you've changed your mind, encountered an issue with your product, or experienced shipping delays, we've made our refund and cancellation process simple and transparent.
Quick Overview: The Refund & Cancellation Process
- Contact Customer Service to open a case
- Clearly document your communication
- Follow case instructions for resolution
- Receive your refund (if approved)
Step-by-Step Guide to Requesting Refunds
Step 1: Initiate Contact with Customer Service
Begin your refund request by reaching out to our customer service team through one of these methods:
- Email:
- Live Chat:
- Phone:
- Contact Form:
- Live Chat:
Step 2: Open a Formal Case
When contacting customer service, be sure to specifically request to "open a case" for your refund or cancellation. Provide the following essential information:
- Your full name and contact information
- Order number and date of purchase
- Product name and quantity
- Reason for refund/cancellation request
Step 3: Document All Communication Clearly
Proper documentation ensures your case is resolved quickly and efficiently:
- Save all email correspondence
- Take notes during phone calls
- Keep screenshots
- Document case numbers
- Take notes during phone calls
Best Practices for Smooth Refund Processing
Be Specific About Your Reason
Clearly state why you're requesting a refund. Common reasons include:
- Product damaged upon arrival
- Item not as described
- Shipping delay beyond promised timeframe
- Changed mind (subject to our return policy)
Respond Promptly to Follow-ups
Our customer service team may need additional information. Quick responses help resolve your case faster.
Understand Our Policy Timeframes
Refund processing typically takes 5-10 business days after case approval. International orders may take longer.
Troubleshooting Common Refund Issues
Haven't Received Case Confirmation?
If you don't receive a case confirmation within 24 hours, follow up with customer service. Be sure to reference your initial contact method and time.
Unsure About Refund Status?
Check your OrientDig account dashboard under "My Cases" or contact customer service with your case number for updates.
Need Additional Help?
Our customer service team is dedicated to helping you resolve any issues with your orders. Remember that clear communication and proper documentation are key to a smooth refund or cancellation experience.
For immediate assistance, visit our Contact Page