LoongBuy FAQ: Common Questions Answered
On this page, you'll find helpful answers to the most common questions about using LoongBuy, covering account issues, payment problems, out-of-stock items, and more.
Account Issues & Troubleshooting
I forgot my password. How can I reset it?
Click on the "Forgot Password" link on the login page. Enter your registered email address, and you will receive instructions to create a new password.
Why can't I log into my account?
First, ensure you are using the correct email and password. If problems persist, your account may be temporarily locked due to multiple failed attempts. Use the password reset function or contact support for assistance.
Payment Problems & Recharge Issues
My payment failed. What should I do?
A payment can fail due to several reasons: insufficient funds, incorrect card details, or my technical issues on our end. Please verify your payment information and try again. If the problem continues, contact your bank or try an alternative payment method.
How do I fix a recharge issue?
If your wallet recharge was not successful, first check your bank statement or payment source to confirm if the amount was deducted. If it was but your LoongBuy balance wasn't updated, please take a screenshot of the transaction and contact our support team for a quick resolution.
Orders & Out-of-Stock Items
What happens if an item in my order is out of stock?
We strive to keep our inventory updated. If an item you ordered becomes unavailable, we will notify you immediately. You can choose to wait for restock, replace the item with a similar product, or receive a refund for that specific item.
Why did I receive a different item or a missing item?
We are very sorry for this inconvenience. Please check your order summary email to verify the items you purchased. If there is a discrepancy, contact our support team within 48 hours of delivery with your order number and photos of the received items, and we will help resolve the issue.
Shipping & Returns
How long does shipping take?
Shipping times vary depending on your location and the shipping method selected. You can find an estimated delivery date at checkout and in your order confirmation email.
How do I return a product?
Visit the "My Orders" section in your account, select the item you wish to return, and initiate the return process. Please review our return policy for eligibility and instructions.
Contacting LoongBuy Support
How can I contact customer service?
For the fastest help, visit our Help Center
We hope this FAQ page has answered your questions. For further assistance, our support team is always ready to help!